TERMS & CONDITIONS – BROADNET COMMUNICATIONS SYSTEMS LTD (BCS)

GENERAL TERMS OF USE

By accessing and using the BCS software you agree to abide by our terms of use:

BCS accepts NO responsibility for the contents of the audio that’s transmitted from one person to another, we set out guidelines to our customers and make it clear that they are to abide by UK or your country’s Laws relating to communications.

BCS accepts NO responsibility for any loss, damage or injuries as a result of an outage (loss of communication) for any reason whilst using our system.

BCS accepts NO responsibility for the contents and or nature of any audio that’s transmitted via our system.

IMPORTANT

DO NOT USE BCS for advertising

DO NOT USE BCS to offend other users

DO NOT USE BSC for illegal purposes

DO NOT USE BCS to promote political propaganda

DO NOT USE BCS to relay or repeat any government systems (unless you have permission to do so)

BCS gives people a tool to communicate with each other, “freedom of speech” allows them to talk to each other. Abuse of third parties by any user or organisation will not be tolerated:

Please be courteous, legal, and non-offensive.

You must abide by the communications laws relating to your country (BCS) accepts NO responsibility if you breach this.

CONNECTIVITY

BCS requires 2G/3G/4G/Wifi connectivity to work.  We cannot guarantee or influence the signal strength or capacity of the local infrastructure even if utilising BCS’s CSN SIM cards.  Mobile signals vary in strength and masts have a limited capacity for the number of uses.  What this means is that if you are utilising BCS at an event in a rural area, or where there is a high-capacity crowd who are also utilising their mobile data devices there could be significant disruption to communications. The system is designed for wide area operations not small defined event spaces and we strongly advise that you survey/test any potential site you will operate in. If you feel that cellular based communications could provide issues, then you make provision for a private mesh wi-fi system to connect your mobile devices to or choose a DMR radio system which may be better suited to your needs. We cannot be held responsible for connectivity issues.

CHANNELS AND FREE CHANNELS:

Free EMG Channels will be used to share information between organisations for example weather conditions, traffic issues, and other relevant information, using these Channels for anything other than this information lays at the users risk of information not being passed on and BCS Communications systems Ltd accepts no responsibility if this happens.

BCS will have no control over the free EMG network, which is run by volunteers, or its content and will not be in a position to actively monitor the Channels, therefore BCS has no responsibility over it or the communications made through it, any breach in data protection will lay with the users and not BCS.

BCS offers the Channels free to users as a tool to share information it’s not designed to act as an emergency dispatch system for any single user or organisation.

Responsibility lays with the users to have their own emergency procedures in place and not use BCS free EMG channels for this purpose.

BCS accepts no responsibility for any loss, damage, death, injury, caused by using these or any other Channels on the system.

BCS Communications Systems Ltd is not an emergency service nor can it be relied upon to connect all users at all times, factors such as network outages or loss of signal are not the responsibility of BCS Communications Systems.

BCS DATA PROTECTION RULES

Accessing the system using unauthorised or 3rd party software or in any manner other than through BCS Software or otherwise approved software is STRICTLY PROHIBITED and will result in an instant lifetime ban and could result in prosecution.

For the security of our users the system is digitally designed to keep all channels separate from each other, only registered users of a said channel can access the said channel, The system will not allow users to monitor/listen to another users channels unless those channels have been specifically shared with those users.

Attempting to monitor or digitally decoding other users’ channels without permission is forbidden and unlawful.

If you are found to be trying to gain access to channels you are not authorised to use or monitor, for instance you are not a registered user of that company or organisation and or have no permission from the company or organisation you are trying to access, we will assume this as an unlawful cyber-attack on our servers and that you are knowingly trying to gain information (that may be sensitive or restricted to the public) for illegal purposes, such as recording, sharing, modifying, broadcasting, posting on social media, etc, we will not hesitate to pass your details to the relevant Police Cyber Crime Unit for the consideration of prosecution for unlawfully gaining or attempting to gain access to secure private servers by means of hacking, using unauthorised software, code breaking, digitally decoding etc, any user found to be breaching this will result in a ban and also information of the user including name, address, IP Address(s)

DO NOT Attempt to Monitor any other channels other than your own.

DO NOT Attempt to Record any other channels audio other than your own.

DO NOT Attempt to Release audio from any other channels on social media (Facebook, Twitter, YouTube, etc) unless you have permission from the channel owner.

If you have purchased a handset from BCS and are issued with a ban for a breach of our rules you will also forfeit the right to any refund.

BCS reserves the right to ban anyone who abuses the system without notice.

USE OF PERSONAL DATA –APPS AND SOFTWARE SMARTPHONE PRODUCTS:

Any data sent by any BCS app will be stored securely and not disclosed to any third party.

It will only be used for the operation of the App features and security – e.g. to provide SMS features with lost passwords.

It will be retained for a period of 6 months after you cease to use the service and securely deleted. The data that can be sent is limited to device telephone (sim) number, IMEI number of device and the NETID. Also any telephone number sent can be used with your permission for additional features that are being developed which you will have the opportunity to opt into. If you do not wish your device (sim) card telephone number to be sent, select NO when asked when the App or Software product is installed.

BRANDING

The BCS logos and BN logos are protected by copyright under UK / EU Law, any use without permission could result in prosecution.

BCS assumes the right to use customers logos on our website / System unless told otherwise.

WARRANTY, RETURNS AND REFUNDS

Warranty – Hardware and Software Faults

All our handsets come with a standard 3 month warranty from point of purchase, this includes hardware and software, we do from time to time do “over the air updates” if it is found that one of these updates has a fault or the hardware has a fault then BCS will endeavour to put this right as soon as possible. Our standard SLA for initial response to a support email is 8 working hours.

If BCS cannot fix the fault, then as long as the item is within the 3 month warranty period BCS will replace the item for the same or similar item on return of the faulty unit to us.

After 3 months has passed, we can offer to fix faulty handsets for a fee, please contact support@broadnet.systems

REFUND POLICY

Please ensure that the product is right for you and your needs, each order is customised and programmed to individual customer requirements primarily from the manufacturer with versions of software and other technology inserts, and secondly by ourselves at point of supply. Therefore, once an order is placed we cannot refund such an order if it is no longer required and all sales are final.

If you have purchased the item online or over the phone without seeing the product you may return the item for a full refund if it has not been used.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will only refund/replace a device which maybe faulty upon opening the product, or for software/hardware faults that develop within the 3-month warranty. Devices which are dropped, broken or made unusable by the customer are not covered in this refund or replacement process.

BCS reserve the right to refuse any refund or replacement if it is believed to be a fraudulent claim.  All devices supplied by BCS have individual serial and IMEI numbers which are recorded at the point of dispatch.

There are certain situations where partial refunds are granted: (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 working hours of receipt of the item. Please note that it can take 5-7 days for the funds to appear back in your account due to the payment processors standard fraud checks.

Late or missing refunds (if applicable)

If you haven’t received a refund after 7 days of our notifying you, then please contact your credit card company, it may take some time before your refund is officially posted.

If they have no record of the refund return please contact us at support@broadnet.systems

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, you must first send us an email at sales@broadnet.systems in order to create a returns note,

Our standard 3 month warranty will apply to the exchanged product

Shipping to us

To return your product, you should send us an email first to support@broadnet.systems for instructions. You will be responsible for paying for your own shipping costs for returning your item. If the items are found to be defective then we will refund your shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item with a value of over £75, you must use a trackable shipping service or purchasing shipping insurance. In the UK we recommend UPS or Royal Mail Parcelforce.  We are not responsible for ensuring receipt of your item and therefore ensure you insure your parcel for the full replacement costs of your items.

Shipping from us

Delivery is by courier service (tracked) it can take up to 28 days from payment for us to build and configure your radios and your network. We can deliver world-wide but if you are outside the UK you need to ask us for a quote before ordering. We will provide an accurate delivery forecast upon order, but if you would like to enquire about timescales prior to ordering please contact sales@broadnet.systems

PAYMENTS

Payment for hardware must be made in full and at time of purchase in GBP.

Transactions

All our store and subscription transactions are managed by a secure third party online payment service. Alternatively, we can invoice you directly with our bank account details for BACS payment

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact support@broadnet.systems for a returns label and instructions

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@broadnet.systems

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@broadnet.systems for a returns label and instructions

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to the returns address on your returns label

You will be responsible for paying for your own shipping costs for returning your item. Please ensure you use a tracked delivery service.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at support@broadnet.systems for questions related to refunds and returns.